Refund Policy

Last updated: November 21, 2025

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30-Day Window

You have 30 days from your initial purchase to request a refund. After this period, all sales are final.

✉️

How to Request

Email us at [email protected] with:

  • • Your purchase date
  • • Email used for purchase
  • • Reason for refund request
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Processing Time

Approved refunds are processed within 5-7 business days to your original payment method.

Our Commitment

At Xtro, we want you to be completely satisfied with your purchase. We understand that sometimes things don't work out as expected. This refund policy outlines when and how you can request a refund for your Xtro subscription or lifetime license.

Subscription Model

Xtro operates on a subscription-based model with the following plans:

  • • Monthly: $10/month
  • • Yearly: $100/year
  • • Lifetime: $150 one-time payment

All pricing is clearly displayed on our website and during the checkout process.

Refund Eligibility

✅ Eligible for Refund

  • • Initial purchases made within the last 30 days
  • • Technical issues that prevent you from using Xtro, provided you've contacted support and we were unable to resolve the issue
  • • Duplicate charges due to payment processing errors

❌ Not Eligible for Refund

  • • Purchases made more than 30 days ago
  • • Subscription renewals that you forgot to cancel (you can cancel anytime to prevent future charges)
  • • Change of mind after the 30-day window has passed
  • • Violation of our Terms of Service resulting in account termination

The 30-Day Refund Period

You have 30 calendar days from the date of your initial purchase to request a refund. This applies to:

  • • New monthly subscriptions
  • • New yearly subscriptions
  • • Lifetime license purchases

After 30 days, all sales become final. The 30-day window starts from your initial purchase date, not from subsequent renewal charges.

How to Request a Refund

1

Contact Support

Email [email protected] with "Refund Request" in the subject line.

2

Provide Details

Include your purchase date, the email address used for purchase, and a brief explanation of why you're requesting a refund.

3

Evaluation

We'll review your request considering the reason provided, time since purchase, and any technical issues you've experienced. Most requests receive a response within 1-2 business days.

4

Processing

If approved, your refund will be processed to the original payment method within 5-7 business days. The exact timing depends on your payment provider.

Cancellation vs. Refund

Important distinction: Canceling your subscription is different from requesting a refund.

  • • Cancellation: Stops future charges but doesn't refund past payments. You can cancel anytime through your account settings or by contacting support.
  • • Refund: Returns money from a recent purchase (within 30 days) and also cancels your subscription.

If you cancel your subscription, you'll retain access to Xtro until the end of your current billing period.

Technical Issues

If you're experiencing technical problems with Xtro, please contact our support team before requesting a refund. Many issues can be resolved quickly, and we're committed to helping you get Xtro working properly.

We'll work with you to troubleshoot connection issues, pairing problems, or any other technical difficulties. If we're unable to resolve your issue within a reasonable timeframe, you'll remain eligible for a refund within the 30-day window.

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of Xtro after changes are posted constitutes acceptance of the modified policy.

Questions?

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:

XTRO.dev

1021 E Lincolnway, #8183
Cheyenne, WY 82001
United States

Email: [email protected]